Privacy Policy
Last updated: March 2026
1. Data Controller
IveMind Social Cooperative
Via Werner von Siemens 23, 39100 Bolzano (BZ), Italy
VAT: IT03138990217
Email: sales@ivemind.com
PEC: ivemindscs@pec.it
2. Data Collected
We only collect data strictly necessary to provide our services:
- Name and surname (optional)
- Email address
- Message/request
- Technical browsing data (technical cookies)
- Store URL and product catalog data (for search indexing)
3. Purpose of Processing
Your data is used exclusively to:
- Respond to your information requests
- Provide the search indexing and query service
- Comply with legal obligations
- Improve the user experience of the site and platform
4. Legal Basis
The processing of your data is based on:
- Your explicit consent (for contact form submissions)
- The execution of the service contract (for search services)
- Legitimate interest (for site security and analytics)
5. Data Retention
Personal data is kept for the time necessary to provide the requested services and in any case not more than 2 years from the last interaction, except for legal obligations. Product catalog data is deleted within 30 days of account cancellation.
6. Data Sharing
Your data is not sold or shared with third parties for marketing purposes. It could only be shared with:
- Essential service providers (hosting, transactional email, analytics)
- Competent authorities if required by law
Third-party providers
We use the following third-party services:
- Purpose of Processing: Application hosting, database, data processing
- Data Collected: Platform data, browsing data
- Legal Basis: Standard Contractual Clauses (SCC) for any extra-EU transfer. EU data center (Frankfurt, eu-central-1)
- Privacy Policy: https://aws.amazon.com/privacy/
- Purpose of Processing: Transactional email delivery (contact form, notifications)
- Data Collected: Sender email address, message content
- Legal Basis: Standard Contractual Clauses (SCC) for any extra-EU transfer. EU data center (Frankfurt)
- Privacy Policy: https://aws.amazon.com/privacy/
- Purpose of Processing: Aggregated statistical analysis of website traffic (loaded only after consent)
- Data Collected: Pages visited, time on page, device, approximate location (city/region), anonymous client identifier
- Legal Basis: Consent (art. 6.1.a GDPR). Standard Contractual Clauses (SCC) for extra-EU transfer. Google Consent Mode v2 enabled.
- Privacy Policy: https://policies.google.com/privacy
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request rectification or deletion
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at: sales@ivemind.com
You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali - www.garanteprivacy.it).
8. Cookie Policy
We use the following cookie categories:
Essential cookies (necessary)
- cookie-consent: stores your cookie preference (365 days)
Analytics cookies (with consent)
We use Google Analytics 4 to collect aggregated data about site usage. These cookies are installed only if you accept via the banner. Google Consent Mode v2 ensures that, without consent, no persistent identifier is stored.
- _ga: anonymous client identifier for Google Analytics (2 years)
- _ga_*: keeps session state (2 years)
You can manage your cookie preferences at any time by clicking "Cookie Settings" in the site footer.
9. Security
We adopt appropriate security measures to protect your data. Data is encrypted with AES-256 at rest and TLS 1.3 in transit, hosted on AWS EU servers (Frankfurt) with per-tenant isolation.
10. Policy Changes
We reserve the right to modify this privacy policy. Changes will be published on this page with the update date.
11. Contact
For questions about the privacy policy or the processing of your data:
Email: sales@ivemind.com
Mail: IveMind SCS, Via Werner von Siemens 23, 39100 Bolzano (BZ), Italy