Privacy Policy

1. Data Controller

IveMind Social Cooperative
Via Werner von Siemens 23, 39100 Bolzano (BZ), Italy
VAT: IT03138990217
Email: sales@ivemind.com
PEC: ivemindscs@pec.it

2. Data Collected

We only collect data strictly necessary to provide our services:

• Name and surname (optional)
• Email address
• Message/request
• Technical browsing data (technical cookies)
• Store URL and product catalog data (for search indexing)

3. Purpose of Processing

Your data is used exclusively to:

• Respond to your information requests
• Provide the search indexing and query service
• Comply with legal obligations
• Improve the user experience of the site and platform

4. Legal Basis

The processing of your data is based on:

• Your explicit consent (for contact form submissions)
• The execution of the service contract (for search services)
• Legitimate interest (for site security and analytics)

5. Data Retention

Personal data is kept for the time necessary to provide the requested services and in any case not more than 2 years from the last interaction, except for legal obligations. Product catalog data is deleted within 30 days of account cancellation.

6. Data Sharing

Your data is not sold or shared with third parties for marketing purposes. It could only be shared with:

• Essential service providers (AWS for hosting, SES for email)
• Competent authorities if required by law

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request rectification or deletion
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at: sales@ivemind.com

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali - www.garanteprivacy.it).

8. Cookie Policy

We use only essential technical cookies required for site functionality. No tracking or marketing cookies are used.

9. Security

We adopt appropriate security measures to protect your data. Data is encrypted with AES-256 at rest and TLS 1.3 in transit, hosted on AWS EU servers (Frankfurt) with per-tenant isolation.

10. Policy Changes

We reserve the right to modify this privacy policy. Changes will be published on this page with the update date.

11. Contact

For questions about the privacy policy or the processing of your data:
Email: sales@ivemind.com
Mail: IveMind SCS, Via Werner von Siemens 23, 39100 Bolzano (BZ), Italy